What is the use of terms and no refund policies when selling on Ebay? As a seller, you draft an auction page that includes a description of the item, its condition, shipping terms, and whether or not there is a Return Policy. Soon Ebay will require all sellers to specifically state whether or not there is a Return Policy. A lot of sellers include 'All Sales Final' or No Returns No Refunds' language in the auction. But what real good are the terms, description or Return Policy. When a Buyer places a bid on an item, Ebay makes the Buyer confirm the fact that the Buyer is entering into a contract to purchase the item, a contract which includes the terms specified in the auction. However PayPal could care less, though PayPal is owned by Ebay. The seller delivers the item exactly as described, but the Buyer changed his or her mind. After exchanging e-mails thru Ebay or directly, the Buyer is reminded there are no returns. However, some Buyers could care less and return the item anyway. Then the Buyer files a 'Significantly Not The Same' claim with PayPal. Then the claim is escalated. The seller responds, makes statements in cooperation with PayPal requests, sends or uploads supporting documents and the like. Doesn't really matter. Regardless of what is stated in the listing and regardless of whether the seller even receives the returned items, PayPal could care less. While Ebay confirmed the creation of a contract, PayPal throws away and completely disregards and terms of the contract confirmed by Ebay. This is true even though Ebay and PayPal are basically the same company, just different divisions of the same company (if you will). I know there will be pro Ebay and pro PayPal responses to this posting suggesting how important customer satisfaction is to selling, and it is important. But customer satisfaction is made by quick shipping of the item exactly described in the auction. Alleged dissatisfaction comes when the buyer changes his or her mind and makes up any excuse possible to tell PayPal why the funds should be refunded. But the pro Ebay and pro PayPal responses will not include any rationale why Ebay confirms the creation of a contract but PayPal disregards any contract terms. So exactly what good is there in drafting an auction with any terms and conditions? Why is there going to be a mandatory statement required indicating whether or not there is a Return Policy when PayPal (Ebay) could care less about any term of the contract created?
Orignal From: WHAT GOOD IS DECLARING A RETURN POLICY OF ANY TERM OF SALE?
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