I read this and thought it was good, in an ebook I just bought about selling postcards. When a customer complains to you; think of it as if you are the boss and they are complaining about an employee of yours, even if you are a one man (woman)shop. Don't take it personally, remember that the goal here is to exchange your goods for the customers money. And also that the customer is not just the $5 sale he is complaining about, he is a human being and therefore worthy of consideration even though his complaint may not be.. Further, if his complaint is well handled he (she) may represent hundreds of dollars in future long term repeat business. Thats how I have always thought about it, but that author expressed it very clearly. Dennis, the artist formerly known as dht56 Selling vintage postcards, supplies, and even a book about selling vintage postcards.
Orignal From: How to think about customer complaints.
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